Contact Us

Have a question about your order, sizing, shipping, or returns?

We're here to help.

Customer Care

For questions about orders, products, sizing, shipping, returns, or exchanges, please contact our Customer Care team.

Email: knowell_official@outlook.com

We aim to respond to all enquiries within 1–2 business days.

Please include your order number whenever your enquiry is related to an existing order. This helps us assist you more quickly.

Order Support

If you are contacting us about an existing order, please include:

Order Number:
Email Used for Your Order:
Reason for Contact:

If your order has arrived damaged or you have received an incorrect item, please also include clear photos of the product and packaging.

Frequently Asked Questions

Before contacting us, you may also find the answer you need in:

Shipping — Information about delivery times, shipping costs and tracking.

Returns & Exchanges — Information about returns, refunds and exchanges.

Size Guide — Find the right MOFEE fit for you.

Business Enquiries

For wholesale, collaboration, influencer partnerships, media enquiries, or other business opportunities:

Email: knowell_official@outlook.com

We'd love to hear from you.

Our Customer Care Promise

At Knowell, we believe good activewear should feel effortless.

Whether you're choosing your first pair of leggings, looking for the right size, or checking on an order, our team is here to make your experience as simple as possible.

Move softly. Feel confidently.

Our Companies

Product Development & Manufacturing：
Guangzhou ShuErMan E-Commerce Co., Ltd.
Room G02, Unit 248, 2nd Floor, Comprehensive Building, No. 38–62 Guangzhu East Line, Shangni Village, Lanhe Town, Nansha District, Guangzhou City，China

European Design Center：
Shiluo Sàrl
37 Passage du Ponceau, 75002 Paris, France

Shiluo Sàrl operates our France-based design center and is part of the same group controlled by Guangzhou ShuErMan E-Commerce Co., Ltd.

Knowell brings together our international product development, design, and e-commerce activities to serve customers in Europe and other markets.

Frequently Asked Questions

Before contacting us, you may also find the answer you need in:

Shipping — Information about delivery times, shipping costs and tracking.

Returns & Exchanges — Information about returns, refunds and exchanges.

Size Guide — Find the right MOFEE fit for you.

Business Enquiries

For wholesale, collaboration, influencer partnerships, media enquiries, or other business opportunities:

Email: knowell_official@outlook.com

We'd love to hear from you.

Our Customer Care Promise

At Knowell, we believe good activewear should feel effortless.

Whether you're choosing your first pair of leggings, looking for the right size, or checking on an order, our team is here to make your experience as simple as possible.

Move softly. Feel confidently.

Shiluo Sàrl

Soft sculpting yoga wear for calm movement and everyday confidence.