Shipping

At Knowell, we want every order to arrive safely, quickly, and without unnecessary complications.

We currently ship to customers across Europe and selected international destinations.

Free Shipping

Enjoy free standard shipping on orders over €79.

For orders below €79, shipping fees are calculated at checkout based on your delivery destination.

The exact shipping cost will always be shown before you complete your purchase.

Processing Time

Orders are normally processed within 1–3 business days after payment has been successfully received.

During new collection launches, promotional periods, holidays, or periods of unusually high order volume, processing may take slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with your tracking information.

Delivery Times

Estimated delivery times are:

Destination    Estimated Delivery
European Union    1–7 business days
United Kingdom    2–8 business days
Other European countries    7–15 business days
International destinations    7–20 business days

Please note that delivery times are estimates and are not guaranteed.

Delivery may take longer due to customs clearance, public holidays, extreme weather, carrier delays, or other circumstances outside our control.

Order Tracking

Once your order has been dispatched, we will send you a confirmation email containing your tracking number.

You can use the tracking number to follow your parcel through the carrier's tracking system.

If your tracking information has not been updated for several days, please contact our Customer Care team and we will be happy to assist you.

Customs & Import Duties

For orders shipped to destinations outside the European Union, local customs duties, import taxes, or other charges may apply depending on the destination country's regulations.

Any applicable charges that are not collected at checkout are generally the responsibility of the customer.

For orders delivered within the European Union, applicable VAT is handled in accordance with the relevant EU VAT rules.

Incorrect or Incomplete Delivery Information

Please make sure your shipping address is complete and accurate before placing your order.

If an order has not yet been shipped and you notice an error in your delivery information, please contact us as soon as possible.

Once an order has been dispatched, we may not be able to change the delivery address.

If a parcel is returned to us because of an incorrect or incomplete address, the customer may be responsible for any additional shipping costs required to resend the order.

Delayed or Lost Packages

If your package appears to be delayed, please check the tracking information first.

If your parcel has not arrived within the expected delivery window, please contact us and provide your order number.

We will work with the shipping carrier to investigate the shipment and help resolve the issue.

If your package is confirmed as lost in transit, we will work with you to find an appropriate solution in accordance with applicable consumer protection laws.

Questions About Shipping?

Our Customer Care team is here to help.

Please contact us through our Contact page and include your order number whenever possible.

We aim to respond to all customer enquiries within 1–2 business days.

Thank you for choosing Knowell.

Move softly. Feel confidently.